Poor treatment

Poor treatment published on 15 Comments on Poor treatment

Can you imagine treating your doctor this way?

Unfortunately, this is how many web developers and software developers are treated regularly by clients.
Due to website development being a pretty new occupation, there are still a lot of people out there that do not understand what goes in to making that cool website, or that awesome online application.

I have personally been on the receiving end of some pretty ridiculous and outright stupid requests by clients.
It is so common, that sites like Clients From Hell are able to exist and be filled with stories which at first seem totally fictional. But they are not.
But go and speak to someone who works in web development and ask them about horror clients. Every one of them will have a story to tell you.

My theory is that because the average person only sees the front end of websites, they have no idea of the coding work and time it takes to create a good web product. They do not get to “look under the hood” and see all the scripts, calls, CSS styles, etc.
If they did, there would be more understanding that this is REAL work, not just a hobby people do on computers in their spare time.
(Also, many “discount” operators such as outsourced development teams & unqualified designers help to perpetuate a myth that this work is cheap & easy to do)

Think about industries where customers have a better understanding of who the end result is produced:
– Customers would not tell a mechanic to throw in free extras just because they are in the engine anyway.
– Clients would not ask an architect to totally redesign a building plan once it is done, by 9am the next day, because their 6yr old son did not like it.
– House painters are not asked to re-paint a house for free, because the colour now looks different when viewed in the morning sun.
– Lawyers are not asked to work on a case for free, just because it may look good in their resume later.

Sadly, elements of all these things exist within the current client-web developer dynamic.
I, for one, hope this changes soon.


Unfollowing family

Unfollowing family published on 1 Comment on Unfollowing family

There is nothing more lame than following your parents on social media.

At least, that is what many people think. (mainly teenagers and full on hipsters).
Sure, when you are at an impressionable age, most things to do with parents are perceived as lame and uncool.

But there are also many people who have embraced social media or online communications, as a way to reconnect with their parents and other family members. Now you can reach out and share all things good and bad,  faster and with more details than you could via the phone or letters.
Twitter, Skype, Facebook and emails have replaced the regular call home to mum, or a letter packed with photos of the kids.
Holiday photos are shared almost immediately via Flickr or Picasa.
Family gatherings are organised through Facebook events, Google calendars or email.
Overseas calls can be accompanied with vision, via webcams and Skype.

Technology is giving us ways to share and bring our families together, even as it simultaneously provides avenues to tear things apart.

Now, if I could just create an app to allow Mum to remotely do my washing.
(What? That is not callous.She misses doing it. I just know she does….)

Modern Discrimination

Modern Discrimination published on 5 Comments on Modern Discrimination

What side will you be on when this happens?

Take a look around and you will see the signs of the segregation that is coming. People are picking a side and defending their chosen brand with conviction and a semi-accurate knowledge of the systems inner workings.

If we are not careful, there will soon be whole sections of cities where certain technology manufacturers are totally banned.
Teenagers will meet in secret rooms to look at the “forbidden” systems not allowed by their parents.
And the world will be a shittier place…….

Why can’t we just have one unified platform that all manufacturers use, and live in harmony for ever more?

When the iceman calls

When the iceman calls published on 4 Comments on When the iceman calls

Superheroes must be the one of the most feared types of people for tech support staff.

They are magnets for having “computer issues” (as I have already covered previously here) and want everything sorted out right away. They are always complaining that the problem has to be fixed immediately, as it is a “matter of life or death”, or “the fate of the world depends on it”, or “a giant robot is about to crush my skull”.

Well boo fricken hoo! Seriously! Either they are too dumb or overpowered to use their computers in the first place, or they are super geniuses always tweaking settings and adding unauthorised custom software. (Yeah, I’m looking at you batman……)

Artists note :
This joke seems so obvious, yet when I researched it*, I was surprised to find this had not been done yet. The closest I could find was this comic, so I thought I had better give it some props.
If you find another version of this gag somewhere, especially with the iceman in it, please add a link in the comments. I would love to see it.

*Ok, I know what you are thinking – yes, I do research things on the google machine. I am all teknological and stuff.